Frequently Asked Questions
Everything you need to know about shopping with Big Idea Design.
What is your standard shipping policy?
We offer free standard shipping on all domestic orders over $75. Orders are typically processed within 1-2 business days, and delivery usually takes 3-7 business days depending on your location.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original, unworn condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer interest-free installments through Shop Pay.
How can I ensure I am ordering the correct size?
Every product page includes a detailed 'Size & Fit' guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.
Are your materials sustainably sourced?
At Big Idea Design, we prioritize ethical manufacturing. We use organic cotton, recycled polyester, and low-impact dyes wherever possible to ensure our fashion footprint is as small as possible.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.